Freshworks Alternatives

Freshworks is an enterprise-grade software platform that leverages AI to streamline IT service management and customer service. With features like Freddy AI for intelligent support, advanced ticketing automation, and real-time analytics, it enhances both customer and employee experiences by simplifying complex processes. While Freshworks excels at integrating AI-driven solutions for service management, different users have unique needs—whether it's more specialized IT tools, different customer support features, or varied pricing options. Explore our curated list of Freshworks alternatives below. Compare enterprise software solutions with distinct capabilities, customization options, and pricing models to find the perfect solution that matches your business requirements and budget.

30 Freshworks Alternatives

Assembled

Modern support operations with AI workforce management

Paid

Chatwoot

Omnichannel support with AI agents and shared inbox

Freemium

Sytel

Cloud contact center software with AI dialing & omnichannel

No Pricing

LeadDesk

Cloud contact center for high-volume sales and service

No Pricing

Radisys

Open telecom solutions with end-to-end digital portfolio & expert support

No Pricing

ProProfs

Empower employees & delight customers with training, support & CRM tools

No Pricing

LiveAgent

Comprehensive customer support software with AI tools & 200+ integrations

Paid

Help Scout

AI-powered customer support with automation & analytics

Freemium

Dixa

AI-powered customer service with omnichannel support & automation

Paid

Front

Customer operations platform with AI support & omnichannel inbox

Paid

Crisp

AI-powered customer support platform with omnichannel inbox & AI agents

Freemium

Richpanel

AI-first customer service platform for e-commerce with AI help desk & cost savings

Paid

Gladly

AI-powered customer experience platform with personalized support & multi-channel integration

No Pricing

Hiver

AI-powered customer service platform with omnichannel support & automation

Freemium

Agolo

AI-powered customer support with knowledge management & chatbots

Freemium

Doerplan

All-in-one customer support platform with AI assistant & real-time chat

Paid

Userscom

AI-powered ticketing software with task automation & reply suggestions

No Pricing

NeuraFlash

AI-driven Salesforce & AWS integrations with automation and generative AI

No Pricing

Klynk

AI-powered customer success platform with health scoring & adaptive playbooks

No Pricing

RingCentral

Comprehensive communications platform with AI Receptionist & video meetings

Paid

Groove

Powerful ticketing system with shared inbox & AI tools

No Pricing

Vier

AI-based communication solutions with secure cloud hosting & multi-channel support

No Pricing

Flowity AI

AI growth partner with instant replies & feedback insights

No Pricing

Acquire

Customer service platform with live messaging & unified agent view

No Pricing

Siedisk

Knowledge base builder with AI writing & analytics

Paid

Pitch Patterns

Sales call analysis with AI insights & CRM integration

No Pricing

Whelp

Omnichannel support solution with AI automation & unified inbox

Freemium

Parabolic

AI-powered customer support assistant with auto-indexing & intent understanding

Freemium

Cardina

Customer support tool with visual guidance & screen control

Paid

One Contact Suite - Collab

Advanced contact center solution with AI-powered modules & omnichannel communication

Freemium