Parabolic Overview
Parabolic is an AI-powered assistant designed specifically for customer support teams. Its primary purpose is to streamline communication by auto-indexing responses and understanding user intent, effectively mitigating redundant inquiries. With Parabolic, customer support agents can significantly enhance their efficiency and focus on more complex issues, knowing they won't answer the same question twice. This tool is ideal for businesses aiming to improve their customer support experience while leveraging their existing ticketing systems like Intercom, Zendesk, or Helpscout.
Parabolic Key Features
- Embedded Integration: Parabolic seamlessly integrates into your existing ticketing software, allowing for a smooth transition without disrupting your current workflows.
- Human-in-the-Loop: Support agents can review and verify AI-generated responses before they are sent to customers, ensuring high-quality interactions. Over time, Parabolic learns from these revisions to improve its accuracy.
- Answers Your RAQs: The AI can provide responses by referencing past conversations, even for rarely asked questions, making customer interactions more efficient and effective.
- Multistep Navigation: Parabolic is equipped to handle complex customer interactions that require back-and-forth communication, enhancing the support experience.
- Upsell Mode: This feature transforms customer support into a sales opportunity by identifying and suggesting relevant upsells or cross-sells based on customer issues.
- Auto-Categorize: Incoming questions are automatically tagged and categorized, enabling faster processing and routing to the appropriate support teams.
Parabolic is backed by Y-Combinator, adding credibility to its capabilities and making it a trusted choice for customer support automation.
