Front Overview
Front is a customer operations platform that expertly blends AI and human support to help you deliver VIP treatment to every customer. It provides a unified, intuitive workspace designed to replace legacy help desks, enabling your team to easily manage and coordinate complex customer inquiries across all channels like email, SMS, and live chat. This platform empowers businesses to scale exceptional customer experiences with intelligent automation and deep insights.
Front Key Features
- Omnichannel Support Inbox: Centralize all your customer communications, including email, SMS, WhatsApp, and live chat, into a single, cohesive inbox for a unified support experience.
- Advanced AI Capabilities: Leverage AI to resolve issues faster, automatically categorize conversations, generate draft replies with Copilot, automate conversations safely with Autopilot, and measure performance with Smart CSAT and Smart QA.
- Seamless Team Collaboration: Facilitate faster teamwork by easily coordinating next steps and handoffs behind the scenes, ensuring smooth resolution of even the most intricate inquiries.
- Real-time Live Chat: Offer immediate assistance to customers with live chat capabilities, supported by AI bots for instant resolutions.
- Flexible Ticketing System: Efficiently track, manage, and resolve customer support requests across various channels with a robust and adaptable ticketing system.
- Integrated Knowledge Base: Empower customers to find answers quickly and reduce support volume by providing an accessible, well-documented knowledge base.
- Powerful Analytics & Insights: Gain valuable insights into customer interactions and team performance to continuously improve your service quality and product offerings.
- Workflow Automation: Build custom automations that streamline your processes, organize inquiries, and route them effectively, codifying your team's best practices.
- Support Report: Access real-time service metrics to monitor performance and maintain high standards of customer support.
- Extensive Integrations & API: Connect Front with your existing systems and tools, syncing data and powering workflows across your entire tech stack.
- Shared Inbox Management: Optimize the handling of high volumes of email by streamlining distribution lists and shared inboxes for quicker responses.
- Streamlined Client Communication: Maintain organized communication threads and create a consistent client experience through effective behind-the-scenes collaboration.
