Acquire Overview
Acquire is a robust customer service platform that empowers businesses to connect directly with their customers anytime and anywhere in the world. Its main purpose is to enhance customer support experiences by providing teams with tools that streamline communication across multiple channels. Designed for companies of all sizes looking to improve their customer engagement and retention strategies, Acquire ensures that customer service teams can resolve issues efficiently and effectively.
Acquire Key Features
- Live Messaging
Maximize conversation volume with Acquire’s live messaging feature, allowing real-time interaction with customers for quicker responses. - Unified Agent View
This feature unifies all digital support channels into a single view, enabling better experiences for both agents and customers as they access the entire conversational history effortlessly. - Voice & Video Calling
Facilitate face-to-face conversations in seconds with Acquire's voice and video calling, an essential tool for those issues that need a more personal touch. - Workflows
Optimize the efficiency of customer service teams by setting up workflows that prioritize and manage communications effectively. - Call Deflection
Implement strategies to manage communications via queues and Service Level Agreements (SLAs), allowing for effective handling of high call volumes. - Email Management
Use Acquire’s workflow engine to route and prioritize emails across all teams, ensuring timely and organized responses to customer inquiries.
Trusted by a diverse range of clients including United, University of Miami, and TaylorMade, Acquire is built to help businesses enhance their customer service capabilities and drive better results.
