Goodcall Overview
Goodcall is an AI phone assistant that simplifies and automates customer service and sales requests using Agentic Voice AI. It empowers businesses to launch custom phone AI agents rapidly, without needing an engineering team, making AI-powered calls accessible and efficient. Born at Google, Goodcall agents boast a high caller interaction rate, having handled millions of calls across thousands of launched agents.
Goodcall Key Features
- Easy Agent Deployment: Quickly launch custom AI phone agents in minutes by connecting knowledge sources, business tools, and databases, with no engineering team required.
- Appointment Automation: Seamlessly integrate with CRMs and calendars to automate appointment bookings, rescheduling, and management, significantly reducing manual effort.
- Effective Lead Capture: Accurately capture inbound call leads and share them via SMS, email, Google Sheets, or CRM systems, ensuring no missed opportunities.
- Powerful Call Analytics: Gain insights into call performance with a comprehensive dashboard showing automation rates, call duration, new vs. return callers, and detailed intent/outcome analysis.
- Extensive Integrations: Connects effortlessly with popular business tools such as Zapier, Teams, Dynamics, Calendar, Boulevard, Sheets, High Level, Service Titan, and various databases.
- Customizable Agent Behavior: Fully control and tune agent capabilities, behavior, logic, workflows, and customize every aspect of what your AI agent says.
- Intelligent Call Handling: Agents can transfer complex queries to human staff, specific departments, take messages, send self-service links, or schedule callbacks.
- Dedicated Goodcall Numbers: Receive a unique phone number, optionally with a local area code, that works alongside your existing business line, allowing for call transfers to staff.
- Conditional Call Forwarding: Easily set up conditional call forwarding from your existing business number to your Goodcall number for busy or unanswered lines.
- Enterprise-Ready & Secure: Offers solutions for in-house call centers with seamless CRM integrations and ensures data protection with HIPAA-compliant AI phone agents.
