CloudTalk Overview
CloudTalk is an advanced AI business calling software designed to revolutionize communication for sales, support, operations, and hiring teams. It offers a unified cloud-based platform for global calling, powerful workflows, and intelligent AI voice agents. CloudTalk empowers your team to connect with more people efficiently, leveraging both human and artificial intelligence to handle calls your team might not have time for or shouldn't make. Trusted by over 30,000 sales and support professionals, this top-rated solution provides extensive global coverage in 160+ countries, boasts over 100 integrations, and relies on best-in-class voice infrastructure with 99.999% uptime for crystal-clear and reliable conversations.
CloudTalk Key Features
Comprehensive Call Management
- Call Flow Designer: Easily create custom call routes to direct callers to the right agent or department.
- Call Menus (IVR): Guide callers with interactive voice menus for efficient self-service or routing.
- Call Queuing: Efficiently manage incoming calls by holding them until an agent is available.
- Call Recording: Automatically record and store call audio for quality assurance and training purposes.
- Real-Time Monitoring: Listen in on live agent calls, whisper guidance, or barge in to assist when needed.
- Analytics & Reporting: Track key trends, agent performance, and call outcomes with detailed reports and customizable dashboards.
- International SMS & WhatsApp: Send and receive business text messages and WhatsApp messages globally to enhance engagement.
- Workflow Automation: Automate repetitive tasks and call-related processes to boost efficiency.
AI-Powered Dialer & Outreach
- AI Sales Dialer: Utilize a single dialer to manage various call modes, from preview to parallel dialing.
- Click-to-Call: Initiate calls directly from your browser or CRM with a single click.
- Parallel Dialing Mode: Dial up to 10 lines simultaneously, connecting with the first person to answer.
- Answering Machine Detection: Automatically detect voicemails and skip unanswered calls, saving agent time.
- Power Dialing Mode: Auto-dial numbers sequentially at an adjustable pace to maximize outbound efforts.
- Voicemail Drop: Instantly leave pre-recorded messages with a single click.
- Preview Dialing Mode: Review contact details thoroughly before each call.
- WhatsApp Outbound: Send proactive outbound messages via WhatsApp to connect with prospects and customers.
AI Conversation Intelligence
- AI Call Summary & Tagging: Get instant call recaps and smart labels for quick reference and organization.
- Transcript Search: Easily search through call transcripts to find specific information or keywords.
- Topic Extraction: Automatically identify key discussion points from every call.
- AI Notes: Generate automatic notes with key call takeaways and seamlessly integrate them into your CRM.
- Trending Topics: Spot hot trends and recurring themes across multiple conversations.
- Sentiment Analysis: Understand the mood and tone of calls on an individual and team level.
- Call Transcription: Obtain multi-lingual transcripts for all customer calls.
- Talk/Listen Ratio: Compare agent talk time versus listen time to analyze communication patterns.
Autonomous AI Voice Agents
- 24/7 AI Voice Agents: Deploy AI agents to handle both inbound and outbound calls around the clock, improving availability and efficiency.
- AI Agents Library: Access a library of real-world AI voice agent use cases tailored for sales, support, and operations.
Global Number Management & Infrastructure
- Local Numbers: Get local phone numbers in over 160 countries to establish a local presence.
- Number Porting: Easily move your existing phone numbers to CloudTalk.
- Branded Caller ID: Display your company name, logo, and the reason for calling to increase answer rates.
- SPAM Remediation: Safeguard your caller ID and boost global reach by minimizing spam flags.
- Best Call Quality: Rely on a robust infrastructure providing superior call quality worldwide.
Extensive Integrations
- 100+ Integrations: Connect CloudTalk with your favorite CRMs, helpdesks, and other business tools, including HubSpot, Salesforce, Zendesk, Pipedrive, Microsoft Dynamics 365, and more.
- Flexible Automation: Expand your integration capabilities further with Zapier, Make, or CloudTalks built-in workflow automation builder.
