Convin Overview
Convin offers an advanced AI Agent Platform specifically for B2C businesses, transforming customer conversations. It empowers you to automate calls, provide real-time coaching to your representatives, and extract actionable insights from every interaction. This comprehensive approach helps you drive revenue growth, significantly cut operational costs, and elevate overall customer satisfaction.
Convin Key Features
- Automated AI Call Agents: Deploy human-like AI voicebots that handle calls 24/7, efficiently qualifying leads and managing routine customer inquiries with natural finesse.
- Real-Time Agent Coaching & Assistance: Equip your agents and managers with live guidance and data-driven prompts during calls, boosting performance and accelerating complex escalations.
- Comprehensive Conversation Intelligence: Analyze 100% of customer interactions to automatically audit, score calls, identify key trends, and uncover winning strategies for your team.
- Voice of Customer (VoC) Insights: Gather complete customer intelligence to understand feedback deeply, identify emerging needs, and continuously enhance customer experiences.
- AI-Powered Learning Management System (LMS): Accelerate agent onboarding and continuous skill development with flexible, AI-tailored learning modules, reducing ramp-up time by up to 60%.
- Proprietary AI Models: Leverage Convin's in-house AI models specifically designed for call center operations, ensuring full data ownership, precise insights, and strict compliance without relying on third parties.
- Robust Security & Compliance: Benefit from enterprise-grade data security that is HIPAA, GDPR, and SOC 2 Type II compliant, offering end-to-end encryption and regulatory adherence.
- Seamless Integrations: Connect Convin effortlessly with your existing CRM and essential tools like Salesforce, HubSpot, and Zoom to create unified, efficient revenue workflows.
- Flexible Deployment Options: Choose the deployment method that best suits your infrastructure whether on-premise, on your private cloud, or Convin's secure cloud for optimal control and scalability.
- Mobile App Accessibility: Stay connected and access crucial customer intelligence and insights on the go with the convenient Convin mobile app.
