Aide

Aide Overview

Aide is an advanced AI tool specifically designed to automate customer support, streamlining communication and improving response efficiency through the power of Generative AI and large language models (LLMs). By classifying messages, drafting answers for agents, and automating responses, Aide provides a seamless support experience that maintains 99% accuracy in email and chat. It is ideal for businesses across various industries, including e-commerce, professional services, financial services, travel, and education, looking to enhance their customer support operations while reducing the workload on their teams.

Aide Key Features

• Topic Classification
  • Automatically categorizes customer inquiries into topics, enabling better understanding and management of conversations.
• Generative AI Suggestions
  • Offers contextually relevant draft responses for agents, allowing for faster reply times and reduced handle times.
• Automated Scenarios
  • Streamlines repetitive processes to ensure consistency in customer support interactions.
• Website AI Chatbot
  • Builds intelligent chatbots capable of answering common customer questions and performing actions autonomously.
• Insight Reports
  • Provides analysis of customer interactions, helping businesses identify pain points and areas for improvement.
• Workflows
  • Builds conditional automation workflows, prioritizing issues based on customer data to enhance efficiency.
• Agent Panel
  • Equips customer service agents with tailored AI assistance, providing immediate access to essential guidance and reducing context-switching.
• Chatbots
  • Trains bots to handle common inquiries and escalate complex issues to human agents seamlessly, maintaining customer satisfaction.

Aide is highly rated on platforms like Zendesk and Shopify, ensuring that businesses can trust its capabilities to deliver outstanding customer support.