ProProfs Chat

ProProfs Chat Overview

ProProfs Chat is a powerful live chat software designed to help businesses deliver exceptional customer service, boost sales, and automate support with AI. It empowers your team to engage visitors instantly, resolve issues faster, and convert conversations into conversions effortlessly. With features like 24/7 chatbot automation and proactive customer engagement, ProProfs Chat streamlines your customer communication across multiple channels, enhancing overall customer delight and operational efficiency.

ProProfs Chat Key Features

• Instant Customer Support: Delight visitors with real-time assistance, allowing operators to view what customers type for faster responses and easily transfer chats between team members.
• AI Chatbot Automation: Deploy AI-powered chatbots for 24/7 support, lead generation, and sales. Build sophisticated bot flows without any coding required, and enable seamless handoffs to human agents when needed.
• Omnichannel Communication: Unify all your support channels, including website live chat, Facebook, WhatsApp, Instagram, mobile apps (iOS & Android), audio/video chat, screenshare, and SMS chat, all in one platform.
• Proactive Engagement: Welcome visitors with automated greetings, custom chat invitation pop-ups, and personalized messages to encourage interaction and announce new products or features.
• Intelligent Chat Routing: Automatically connect visitors to the right department or agent based on their inquiries using pre-chat forms and configurable routing rules.
• Extensive Customization: Brand your chat window with custom colors, logos, and personalized greetings. You can even white-label the software by removing ProProfs branding.
• Sales & Lead Generation Tools: Monitor visitors on key pages, capture lead details with pre-chat forms, and store this information directly into your favorite CRM platforms like Salesforce and Microsoft Dynamics.
• Comprehensive Reporting & Analytics: Access a supervisor dashboard to monitor operator performance, track customer ratings, and analyze detailed reports on chat volume, response times, and customer happiness. Integrate with Google Analytics for deeper insights.
• Canned Responses & Self-Help: Speed up response times with pre-defined canned responses and integrate your knowledge base to offer instant self-help articles within the chat widget.
• 50+ Integrations: Connect ProProfs Chat seamlessly with popular CRM, eCommerce, CMS platforms (like Shopify, Magento, WordPress), help desk tools, and more to create a powerful support ecosystem.
• Offline Message Capture: Ensure no customer query goes unanswered. When agents are offline, visitors can leave messages that automatically convert into support tickets.
• Real-time Supervision & Training: Monitor ongoing chats, guide operators live, and intervene if necessary, making training and quality control straightforward for supervisors.