ICTBroadcast

ICTBroadcast Overview

ICTBroadcast is a multi-tenant, white-label AI-powered auto dialer and call center solution designed for businesses and Internet Telephony Service Providers (ITSPs). Based on the open-source Asterisk switch, it provides a unified platform for Voice, SMS, Fax, and Email communications. It streamlines operations by automating outbound campaigns and managing inbound queries through advanced dialing algorithms and web-based administration portals.

ICTBroadcast Key Features

• AI-Powered Dialing Modes: Includes predictive, progressive, power, and preview dialing to maximize lead connection rates and agent productivity.
• Unified Communications: A comprehensive suite that supports SMS, Fax, Email, and Voice broadcasting, including IVR surveys and personalized messaging.
• Interactive IVR Studio: An advanced drag-and-drop IVR designer that allows users to create complex, multi-level interactive voice responses without coding.
• Multi-Tenant Management: Offers a secure, tiered interface with specific roles for administrators, clients, supervisors, and agents, making it ideal for managed service providers.
• CRM Integration & REST APIs: Provides seamless automation between the dialer and third-party tools to ensure synchronized customer data and improved relationship management.

By offering omnichannel capabilities like WhatsApp and website chat alongside traditional telephony, ICTBroadcast empowers modern call centers to connect with customers on their preferred platforms while maintaining high levels of efficiency and detailed reporting.