Eesel AI

Eesel AI Overview

Eesel AI is a plug-and-play AI platform designed to transform customer service and internal operations. It seamlessly integrates with your existing tools like Zendesk, Freshdesk, and Confluence, learning from your documentation and past support interactions. Eesel AI empowers organizations to automate frontline support, assist agents in real-time, and streamline ticket management. Trusted by over 1,000 customer service teams of all sizes, Eesel AI delivers rapid ROI, having processed over 70 million tickets and chat sessions, and autonomously resolved 81% of support conversations on average. It's the ideal solution for businesses looking to enhance efficiency and customer satisfaction.

Eesel AI Key Features

• AI Agent: Automate your frontline support by deploying an AI agent that learns your company's tone and processes from existing tickets, help centers, and documents. Customize its behavior, actions, and escalation protocols, and rigorously test it in a sandbox environment before deployment.
• AI Copilot: Provide your support agents with instant assistance through AI-generated draft replies. This feature significantly accelerates response times, helps new agents quickly get up to speed, and can be gradually rolled out to specific ticket types.
• AI Triage: Intelligently manage incoming tickets and chats by allowing AI to automatically tag, route, edit, and close support inquiries. Fully customize the AI's triaging rules to clean up backlog clutter, including detecting and closing spam or "thank you" messages.
• AI Chatbot: Embed a powerful AI chatbot on your website or application to offer 24/7 support or even act as an AI sales representative. Easily train it on your website content, PDFs, and product catalogs, then fully customize its responses and escalation pathways to human agents.
• AI Internal Chat: Equip your internal teams with an all-knowing AI teammate. This feature processes your internal documentation (e.g., Confluence, Google Docs) and allows team members to get instant answers directly from Slack, Microsoft Teams, or their browser. Create multiple AI bots tailored for different teams and use cases.
• Extensive Integrations: Connect Eesel AI with over 100 applications, including popular platforms like Zendesk, Freshdesk, Confluence, Google Docs, Slack, and Shopify, ensuring a seamless fit into your existing workflows and helpdesk systems.
• Robust Security & Compliance: Rest assured your data is secure. Eesel AI operates with a "secure by design" principle, guaranteeing your data is never used for training AI models. It features end-to-end encryption, adheres to GDPR and CCPA standards, offers EU data residency, and provides enterprise-grade controls for enhanced privacy.