Avaya AI Overview
Avaya is dedicated to transforming customer and employee experiences through AI-powered solutions. They focus on unifying fragmented interactions, moving beyond simple contact to foster lasting connections. Avaya's approach integrates AI and intelligent orchestration across enterprise channels, insights, technologies, and workflows to build exceptional relationships and drive business value.
Avaya AI Key Features
- AI-Powered Ecosystem: Avaya is building an open, AI-powered ecosystem to create connections, supporting advancements like the Model Context Protocol (MCP) for enhanced communication.
- Intelligent Orchestration: Leverage AI to connect enterprise channels, insights, technologies, and workflows, enabling seamless customer journeys and seamless integration of systems.
- Enhanced Customer Experience: Offers AI virtual agents and innovative technologies like AI agent assist to improve customer interactions, increase ease of engagement, and reduce handling times.
- Unified Communications: Empowers employees with integrated, next-generation tools that enhance communication, collaboration, and business agility, utilizing AI to boost workplace innovation.
- Seamless Channel Integration: Connects voice and digital interaction channels, allowing communication to flow effortlessly from a single platform.
- Insight Integration: Combines fragmented customer knowledge to understand preferences and expedite smarter decision-making.
- Technology Unification: Integrates AI, applications, and systems into a cohesive ecosystem to maintain business agility.
- AI Virtual Agents: A dedicated solution for implementing AI-powered virtual agents as part of their comprehensive offerings.
