Cresta Overview
Cresta is an enterprise-grade Generative AI platform specifically designed for contact centers. It provides a unified platform for both human and AI agents, helping businesses transform customer experiences, reduce costs, increase revenue, and build customer loyalty at scale. Trusted by Fortune 500 companies, Cresta deploys industry-leading AI across the entire customer journey, all on one secure and scalable platform.
Cresta Key Features
- AI Agent: Deploy human-centric AI agents to manage customer interactions, reducing operational costs while delivering exceptional, high-quality customer experiences across all channels.
- Agent Assist: Empower your human agents with real-time generative AI guidance, including knowledge assistance, AI summaries, and behavioral prompts, to enhance precision and overall performance.
- Conversation Intelligence: Analyze customer conversations at scale to uncover critical insights, identify performance drivers, enable effective coaching, and streamline quality management processes.
- Enterprise-Ready Platform: Leverage a secure, scalable, and unified Gen AI platform built for the unique demands of contact centers, designed for easy integration into any environment and trained on your specific business data.
