Twig AI

Twig AI

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What is Twig AI?

Twig AI is a platform designed to enhance customer experience (CX) teams’ efficiency by leveraging artificial intelligence. It offers a suite of tools that read, analyze, and write responses to customer queries using help documents, private data sources, and past support tickets. The platform emphasizes factual accuracy, customizable AI responses, and the integration of external data sources to improve response quality.

Twig AI also features AI personas tailored to various CX roles, allowing for personalized interactions in the user’s preferred style and tone. Additionally, it provides insights for overseeing and refining AI performance, aiming to save time and resources for CX teams.

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