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Text Overview

Text is a growth-focused customer service automation platform designed to transform traditional support interactions into revenue-generating opportunities. Unlike standard AI tools that focus solely on cost reduction, Text empowers over 35,000 brands to use service as a sales engine. By integrating AI agents with human expertise, the platform ensures that every conversation—whether on a website, via SMS, or through social media—is an opportunity to close a deal.

Text Key Features

• AI Sales Agent: Automates support while actively driving growth through personalized product recommendations, lead generation, and targeted discounts.
• Omnichannel Unified Inbox: Consolidates messages from WhatsApp, Messenger, SMS, and email into a single workspace, providing agents with full customer context in seconds.
• AI Copilot & Smart Handoff: Supercharges human agents with instant reply suggestions and ensures seamless transitions from AI to human with a complete briefing of the case.
• Knowledge Source Training: Quickly trains AI agents by syncronizing with your website URL or existing documents, allowing for deployment in minutes rather than weeks.

By automating over 80% of routine cases, Text allows your team to move away from repetitive busywork and focus on high-value customer interactions that impact the bottom line.