Tekst

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Tekst: Transforming Unstructured Communication into Intelligent, Automated Workflows

Tekst is a revolutionary platform that leverages artificial intelligence to transform unstructured communication into intelligent, automated workflows. Our platform is designed to help enterprises take control of their emails, tickets, and other conversations, providing a clear overview and precise metrics on all communications within your organization.

Key Features

  • Insights: Tekst provides actionable data, giving you a clear overview and precise metrics on all emails, tickets, chats, and other conversations within your organization. This allows you to make informed decisions, optimize critical workflows, and deliver better service.
  • Automation: Our AI platform uses your historical data to analyze messages, enrich them with tags, reroute them to the correct inbox, and automate responses. This significantly reduces time wasted on manual tasks, boosting efficiency.
  • Security: Tekst is ISO certified, does not store data, and encrypts messages to ensure your information is always secure.
  • Integrations: Tekst seamlessly integrates with various software including SAP, Salesforce, Microsoft Dynamics 365, Microsoft Outlook, and Zendesk.

Benefits

  • Optimized Workflows: By providing actionable insights, Tekst enables you to optimize critical workflows, leading to improved efficiency and service delivery.
  • Increased Efficiency: Through automation, Tekst significantly reduces time wasted on manual tasks, allowing your team to focus on high-value work.
  • Enhanced Security: With ISO certification and encryption, Tekst ensures your data is always secure.
  • Seamless Integration: Tekst’s ability to integrate with various software ensures a smooth and seamless workflow.

Use Cases

  • Customer Service: Tekst can be used to automate customer service responses, ensuring customers receive timely and accurate responses.
  • Data Analysis: Tekst’s insights feature can be used to analyze communication data, providing valuable insights that can be used to make informed decisions.
  • Workflow Optimization: By providing actionable insights and automation, Tekst can be used to optimize various workflows within an organization.
  • Secure Communication: With its robust security features, Tekst can be used to securely handle sensitive communication.

Tekst is designed to adapt swiftly and seamlessly to your unique way of working, offering multi-language support to serve companies on a global scale. With Tekst, you can focus on customers instead of fighting backlog, transforming unstructured communication into intelligent, automated workflows.

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Overview

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