SurveySparrow

SurveySparrow Overview

SurveySparrow is a unified Voice of the Customer (VOC) platform designed to help businesses grow by turning customer feedback into actionable insights. It emphasizes direct customer engagement and data analysis to drive informed decision-making.

SurveySparrow Key Features

• AI-Powered Insights with CogniVue: Leverage artificial intelligence to derive meaningful insights from large volumes of data, enabling smarter business decisions.
• WhatsApp Feedback Collection: Engage customers directly on WhatsApp, their preferred messaging platform, to gather authentic, real-time feedback.
• Omnichannel Feedback Collection: Capture customer feedback across various channels, including email, social media, and more, ensuring you connect with customers wherever they are.
• Conversational Surveys: Increase response rates by up to 40% with interactive and engaging conversational survey formats.
• Reputation Management: Build brand trust and drive growth by managing and leveraging online reviews from over 100 platforms.
• Ticketing for Issue Resolution: Implement a simple and efficient ticketing system to expedite service recovery and effectively close the feedback loop with customers.
• Wings AI Assistant Suite: Utilize a suite of AI-powered tools designed to assist in creating impactful customer experiences, from survey design to review management.
• SpotChecks for Micro-Feedback: Collect highly contextual micro-feedback across websites and mobile apps, targeting specific segments for precise, in-the-moment customer insights.
• Seamless Integrations: Connect effortlessly with over 2000 platforms, including CRMs and automation tools, to streamline workflows and save time.
• End-to-End Data Security: Benefit from robust security measures to ensure the protection of your data.