Sprinklr

AI-native CX platform with unified marketing, service & insights

Sprinklr Overview

Sprinklr is the definitive AI-native platform engineered to deliver extraordinary customer experiences. It unifies customer journeys and empowers customer-facing teams by breaking down silos and connecting conversations across every digital touchpoint. Leveraging over a decade of AI innovation, Sprinklr's Unified-CXM platform brings together four powerful product suitesService, Social, Insights, and Marketingto help brands build lasting loyalty and elevate every customer interaction.

Sprinklr Key Features

Unified-CXM Platform: Consolidate disconnected tools, data, and channels onto one AI-native platform, unifying marketing, service, social, and CX teams for seamless collaboration and connected customer experiences at scale.
AI-Powered Customer Service: Transform your contact center with omnichannel support, AI Agents, Agent Copilot, conversational IVR, and intelligent human-AI collaboration for consistent, empathetic interactions.
Comprehensive Social Media Management: Reach, engage, and listen to your audience across 30+ digital and social channels with robust tools for publishing, engagement, distributed marketing, employee advocacy, and social advertising.
Real-time Consumer & Market Insights: Uncover actionable intelligence from unstructured data through social listening, competitive benchmarking, product insights, visual insights, media monitoring, and surveys.
Integrated Marketing & Campaign Planning: Orchestrate on-brand global marketing campaigns, manage content lifecycles, optimize social advertising, and leverage marketing analytics to boost marketing ROI.
Advanced AI Automation: Infuse every workflow with specialized, generative, and agentic AI to automate engagements, boost productivity, simplify work with an always-on AI companion, and ensure high-quality experiences at scale.
Enterprise-Grade Scalability: Deploy a robust platform built for global enterprises, offering extensive customizability, seamless integrations with existing tech stacks, and effortless scaling as your needs evolve.