SentiSum

SentiSum Overview

SentiSum is an AI-native Voice of Customer (VoC) platform designed to help fast-moving brands drive retention. It unifies all customer signals, including support tickets, calls, surveys, reviews, social posts, and CRM notes, into a single source of truth. Powered by its intelligent Kyo AI Engine, SentiSum proactively identifies what's causing issues, explains why they're happening, and empowers teams to act quickly to prevent customer churn.

SentiSum Key Features

• Early Warning Agent: Spot anomalies like delivery delays or product bugs instantly and proactively identify churn risks before they impact your customers. The AI explains the precise root causes, giving your team clear direction.
• Insights Agent: Ask plain-English questions and get immediate, granular insights. This agent explains "why" CSAT dropped or churn spiked, making trusted data accessible across all teams and available directly in tools like Slack or Teams.
• Unified Signal Intelligence: Break down data silos by bringing together all customer feedbackfrom tickets and calls to surveys and CRM notes. Create one comprehensive intelligence hub to understand churn and retention drivers.
• Kyo AI Engine: This powerful AI engine acts as the brain of SentiSum, unifying diverse customer signals to instantly detect problems and their underlying causes, driving all AI agent capabilities.
• Action Tracker: Turn insights into action by assigning issues directly to teams, tracking their resolution, and ensuring accountability to close the loop on customer feedback.
• Personalized Insights: Receive insights tailored to specific roles within your organization, such as Support, Product, Marketing, or Leadership, ensuring everyone sees what matters most for their objectives.
• Work Where You Are:1 Get crucial insights delivered directly to your preferred communication platforms like Slack, Teams, or Copilot, eliminating the need to constantly check dashboards.
• Dynamic Taxonomy: Forget rigid, manual tagging. SentiSum's AI adapts to your unique business context and automatically evolves its understanding of customer feedback.
• Broad Integrations: Connect seamlessly with over 100 existing tools, including popular platforms like Zendesk, Freshdesk, Intercom, Salesforce, Trustpilot, and SurveyMonkey, to centralize all your customer data.