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Richpanel: AI Customer Service

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What is Richpanel: AI Customer Service?

Richpanel AI Customer Service is a Shopify app designed to streamline and enhance customer support for e-commerce stores. This AI-powered helpdesk platform allows businesses to manage high volumes of customer support inquiries with fewer team members, leveraging AI trained on past interactions. It offers a multi-channel help desk, including email, chat, Facebook DM, Instagram, and phone support, all managed from a single inbox.

Key features include a self-service portal for instant customer answers, the ability to draft high-quality replies quickly with AI assistance, and integration with popular apps for comprehensive data access.

The platform also provides detailed reporting for actionable insights. With plans starting at $9/month, Richpanel offers solutions tailored for various business sizes, from the Base plan to the more robust Pro and Pro Max plans, each adding more features like phone support, year-long data history, and unlimited AI replies.

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