Retell AI

AI-powered call operations with agent builder & multilingual support

Retell AI Overview

Retell AI revolutionizes call operations by empowering businesses to build, test, deploy, and monitor production-ready AI voice agents at scale. This platform uses an intuitive agent builder and powerful API to create custom AI callers that deliver natural, smooth, and empathetic conversations with ultra-low latency, transforming how companies interact with customers.

Retell AI Key Features

Intuitive Agent Builder: Easily create custom voice AI callers using a user-friendly agent builder and powerful API.
Warm Call Transfer: Implement seamless warm transfers with personalized handoff messages, ensuring smooth transitions to human agents.
Automated Appointment Booking: Enable AI agents to schedule meetings instantly using natural language, with native integrations like Cal.com.
Dynamic Knowledge Base Sync: Keep your AI agents continuously updated by syncing directly with your company's knowledge base.
Intelligent IVR Navigation: Equip agents with the ability to navigate IVR systems by pressing the correct digits to reach desired destinations.
Effortless Batch Calling: Run large-scale call campaigns without concurrency limits, complete with detailed conversion tracking.
Branded & Verified Caller ID: Display your brand name and use verified phone numbers to prevent spam labeling and enhance customer trust.
Flexible Telephony Integration: Connect to any telephony system or VOIP provider using SIP Trunking, utilizing your existing phone numbers.
Enterprise-Grade Compliance: Operate with confidence as the platform is SOC 2 Type 1&2, HIPAA, and GDPR compliant.
Ultra-Low Latency Conversations: Deliver natural, smooth, and empathetic AI conversations with a mere 500ms latency.
Multilingual Support: Engage a global audience with support for over 18 languages, enabling calls to any country.
Scalable Concurrent Calling: Handle millions of calls simultaneously, effortlessly scaling to meet your operational demands.
Voicemail Detection & Handling: Detect voicemails and configure agents to either hang up or leave pre-recorded or dynamically generated messages.
Post-Call Analysis: Gain insights into success rates, latency, and user sentiment through a comprehensive call history dashboard.