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Re:amaze Helpdesk & Live Chat

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What is Re:amaze Helpdesk & Live Chat?

Re:amaze Helpdesk & Live Chat is a comprehensive WordPress and WooCommerce plugin designed to centralize and improve customer communications and support. This tool integrates seamlessly with your website or eCommerce store, allowing direct engagement with customers through a variety of channels, including email, social media, SMS/MMS, and live chat. Key features include the ability to manage multiple WooCommerce stores and view real-time customer order details within the helpdesk, the creation of macros for efficient support ticket responses, and the use of Re:amaze Cues for automated messaging based on specific rules and conditions.

The plugin supports multi-brand and multi-store setups, provides detailed customer insights, and helps reduce customer service volume by up to 40% with chatbots and workflows. Other functionalities include setting up FAQ sections for self-service help, conducting customer satisfaction surveys, and optimizing team collaboration with tools like internal notes, response templates, and mobile apps for iOS and Android.

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