QueryPal Overview
QueryPal is an innovative Agentic AI suite designed specifically for customer support teams. Its primary purpose is to enhance customer experience by scaling operations without the need for additional personnel. With the ability to drastically cut down resolution times and support costs by up to 60%, QueryPal allows companies to focus more on high-value tasks while increasing overall customer satisfaction. This solution is especially beneficial for businesses looking to streamline their customer support processes and improve efficiency.
QueryPal Key Features
- Agentic AI Integration: Seamlessly connects with your existing systems to reduce human handoffs, empowering teams to concentrate on more complex inquiries.
- Cost Reduction: Achieve significant savings by cutting support costs by 60% within just 24 hours of implementation.
- Rapid Resolution and Response Times: Experience a 10x faster response time in just two months, greatly improving customer satisfaction metrics.
- Email Drafting Assistant: QueryPal Intercept enables the fast creation of first draft emails with over 90% approval from agents, ensuring quick communication without compromising quality.
- Analytical Insights: QueryPal Prism continuously analyzes support data and sentiment, helping businesses make informed decisions that enhance support operations.
- AI Chatbot Capabilities: The QueryPal Concierge chatbot can preemptively address common customer issues, deflecting tickets before they reach human agents.
- Robust Security Measures: Operating within your own environment, QueryPal adheres to SOC 2 & GDPR compliance standards, ensuring that sensitive information remains secure.
- Dedicated Support and White-Glove Service: QueryPal provides personalized onboarding and integration support, enabling businesses to maximize their AI capabilities right from the start.
These features make QueryPal an ideal solution for customer support teams looking to optimize operations, reduce costs, and improve service delivery. With positive feedback from industry leaders, QueryPal is trusted by notable companies such as Simply Benefits and JetBrains.
