Qualified is a platform that specializes in conversational sales and marketing solutions, aimed at enhancing the engagement between businesses and their potential customers. By utilizing advanced technology, Qualified provides tools that help sales teams connect with website visitors in real-time, ensuring a seamless and personalized buying experience.
One of the standout features of Qualified is its dynamic routing and alerts system. This functionality allows businesses to connect VIP buyers with the appropriate sales representatives at the right moment. Custom routing rules can be established based on various criteria, such as Salesforce owner, location, language, and more. If a visitor does not meet any custom criteria, a default routing rule ensures that sales reps can quickly engage with them, maintaining the flow of conversation.
Qualified excels in identifying diamond accounts—high-value prospects that are currently visiting the website. Sales executives receive alerts about these accounts, along with insights on what topics to discuss, leveraging the rich data available in Salesforce. This feature enables sales teams to prioritize their efforts on the most promising leads.
To ensure that sales reps never miss an opportunity, Qualified provides real-time notifications through various channels, including email, Slack, Microsoft Teams, and its mobile app. This feature keeps sales teams informed and ready to engage with valuable buyers as soon as they show interest.
The Experience Builder is designed to create a tailored experience for each visitor. By employing intricate routing logic, it welcomes buyers with personalized greetings and connects them to their dedicated sales rep. This ensures that every interaction is unique and relevant, enhancing the overall customer experience.
Qualified’s AI Conversations feature integrates artificial intelligence to facilitate live chat solutions. This tool proactively engages website visitors, improving the quality of conversations and helping to grow the sales pipeline without the need to increase the sales development representative (SDR) headcount. The AI Copilot within this feature includes capabilities like AI Pounce, AI Expand, AI Suggest, and AI Tune, which automate conversations with qualified buyers, making the sales process more efficient.
The Qualified mobile app empowers sales reps to engage with VIP website visitors on-the-go. It provides instant alerts and a command center that allows sales teams to monitor live website activity and interact with prospects easily, ensuring that they can respond to opportunities anytime, anywhere.
The Conversation Starter tool is designed to capture the attention of passive visitors. It combines an engaging opener with a series of leading questions, helping to build awareness of how the products offered can solve specific business challenges. This approach incentivizes visitors to initiate conversations with the sales team, increasing the chances of conversion.
Qualified addresses the challenges businesses face in engaging potential customers effectively. By leveraging AI and automation, it streamlines the sales process, allowing teams to focus on high-value interactions. The platform’s features not only enhance the efficiency of sales teams but also improve the overall customer experience, leading to higher conversion rates and increased revenue.
In summary, Qualified’s conversational sales and marketing solutions provide businesses with the tools needed to engage website visitors effectively. With features like dynamic routing, real-time notifications, and AI-driven conversations, Qualified helps sales teams connect with potential customers in a meaningful way, ultimately driving growth and success.
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