Ioni AI

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What is Ioni?

Ioni is an AI-driven platform designed to enhance customer support productivity through a suite of tools including an AI Assistant, AI Chatbot, AI Search, AI Widget Builder, and Conversation Analytics. It offers multilingual support, handling both general and user-specific inquiries by integrating with company data for personalized responses.

The platform also features a human-in-the-loop system for quality assurance and self-learning capabilities for continuous improvement. Ioni aims to streamline customer service workflows, increase agent productivity, and reduce resolution times.

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