LivePerson is a prominent technology company based in New York City, specializing in conversational commerce and AI software. The company is recognized for its innovative Conversational Cloud platform, which facilitates seamless messaging between consumers and brands across various channels, including web, mobile, and social media. This platform is designed to enhance customer engagement and streamline communication processes.
LivePerson offers a range of features that empower businesses to improve their customer service operations:
LivePerson aids brands in transitioning to a digital-first approach. By implementing its solutions, businesses can reduce operational costs and enhance agent efficiency. The platform is tailored to accelerate contact center transformation, ultimately delivering more personalized customer experiences.
The platform excels in automating both common and complex customer intents. This automation allows human agents to concentrate on more intricate issues, leading to a notable decrease in operating costs and an increase in customer satisfaction.
LivePerson supports an omnichannel strategy, enabling businesses to engage with customers on their preferred communication channels. This includes voice calls, web interactions, mobile messaging, and social media. Such integration not only enhances the customer experience but also improves agent efficiency.
The use of generative AI within the platform equips agents with customizable workspaces and advanced AI technology. This ensures accuracy in customer interactions and boosts overall efficiency.
LivePerson’s primary offerings include:
The Conversational Cloud is a cloud-based platform that allows businesses to communicate with customers through multiple channels. It features AI-powered messaging, agent-facing AI, and automation tools that drive self-service and expedite resolutions.
LP Insights transforms chat transcripts into structured and unstructured data, providing actionable insights for businesses. This service enables companies to analyze omnichannel conversation data, understand customer intents, and enhance the customer journey.
LivePerson addresses several challenges faced by businesses in customer service. By automating responses and providing an omnichannel communication framework, it helps reduce wait times and improves the overall customer experience. The platform’s insights allow businesses to better understand customer needs, leading to more effective service strategies.
While specific pricing details are not provided on the website, LivePerson emphasizes the cost-saving benefits of its solutions. Businesses can expect significant reductions in operating costs and improved efficiency through the use of automation and AI technologies.
LivePerson stands out as a leader in the field of conversational commerce and AI software. With its robust Conversational Cloud platform and a focus on digital transformation, the company provides businesses with the tools needed to enhance customer interactions and streamline service operations. By leveraging automation and generative AI, LivePerson helps brands meet the evolving demands of their customers while achieving operational efficiencies. For more information, visit their website at https://www.liveperson.com/.
Response.ai: AI-driven personalized video outreach for cold emails and LinkedIn. Boost reply rates and meetings with scalable, hyper-personalized campaigns.
All-in-one AI-driven platform designed to enhance and upscale video and image content.
SiteGPT generates personalized email replies in 95+ languages, with customization and onboarding support.
Planable’s AI tool streamlines emails with 10 styles, customizable lengths, and emoji options.
AI-powered agent for sales and customer service, mimicking human interactions 24/7.
AI-powered data management platform. 6000+ app integrations. Automates workflows, enhances productivity.
