Overview of Jochem.ai

Jochem.ai is an innovative AI-powered solution designed to assist organizations in managing internal knowledge and addressing customer queries effectively. Acting as a senior colleague for customer care agents, Jochem enables users to find accurate answers swiftly, enhancing knowledge on-the-go. The primary purpose of Jochem is to streamline second-line support and internal knowledge management, providing instant answers to both customer and employee inquiries directly within existing toolsets.

Key Features of Jochem.ai

Jochem.ai offers a range of features that enhance its functionality and user experience:

Self-Improving Knowledge Base: Jochem continuously learns from escalations and integrates new knowledge captured from solving tickets back into its knowledge base, ensuring that information remains current and relevant.
Expert Matching: In instances where Jochem cannot provide an answer, it intelligently matches the query to an expert within the organization based on their expertise, ensuring that human assistance is sought only when necessary.
Integration: Jochem seamlessly integrates with popular messaging tools such as Slack, Microsoft Teams, and Mattermost. It also supports custom integrations and is accessible through the Microsoft Azure Marketplace.
Security: With a focus on data protection, Jochem is GDPR compliant and ISO 27001 certified, ensuring the safety of sensitive internal information.
User Experience: The platform allows users to import various knowledge sources, including wiki articles, PDFs, and Excel files. It also features automated logging, enhancing insights by capturing and feeding back important knowledge to the knowledge base.

Implementation of Jochem.ai

The onboarding process for Jochem is designed to be straightforward. It includes a two-week training period, after which users can download the plug-in and begin asking questions through their preferred messaging tool. Jochem is scalable, making it suitable for both small and large organizations. The pricing plan accommodates 40 agents for €1000 per month, with additional agents available at €25 each.

Use Cases for Jochem.ai

Jochem.ai is versatile and can be applied in various scenarios:

Internal ChatGPT: Jochem enhances existing AI assistants by providing a focused approach on security and enterprise service experience.
Knowledge Management: It effectively manages knowledge bases, particularly those that are limited, incomplete, or unstructured, ensuring that users have access to the information they need.
Customer Support: Jochem streamlines second-line support, enabling agents to resolve cases more efficiently. This leads to improved Net Promoter Scores (NPS) and reduced Average Handling Time (AHT).

Additional Information about Jochem.ai

Jochem.ai is designed to cater to both customer and internal inquiries, making it an enterprise-ready solution that helps organizations discover their requirements and needs. The company also offers dedicated consulting support for enterprise clients, with custom integrations available upon request.

Contacting Jochem.ai

For additional questions or to book a demo, users can easily contact Jochem.ai. The website also provides an option to sign up for a newsletter, keeping users informed about the latest developments and offerings.

In summary, Jochem.ai provides a seamless and efficient way to manage internal knowledge and customer queries, ensuring that organizations can quickly find accurate answers while enhancing their overall knowledge management capabilities.