IsOn24

IsOn24 Overview

IsOn24 is an AI Voice Assistant designed to help businesses of all sizes manage their customer communications 24/7. It acts as an intelligent sidekick, automatically answering calls, booking appointments, and handling texts, so you can focus on growing your business. IsOn24 ensures your customers receive instant responses, creating a fantastic experience and helping you stay connected, whether you're in the office or on the go.

IsOn24 Key Features

• AI Voice Assistant: Your AI voice assistant answers calls just like a real person, using conversational multi-level dialogues to understand caller requests. Choose from over 50 life-like AI voices and accents, or record your own. You can also switch to traditional IVR mode ("press 1 for...").
• Automated Appointment Booking: Let clients book appointments over the phone, via text message, or online. The system automatically updates your existing calendar and allows for easy negotiation of alternate times or answers to questions via text.
• Two-way Texting & Online Chat: IsOn24 organizes your voicemails, texts, and online chats in one simple screen. Engage with customers instantly using real two-way texting from your business phone number on any device.
• Seamless App Integrations: Connect IsOn24 with your favorite CRMs, schedulers, and calendars. It integrates with popular apps like Google Calendar, Outlook, Jobber, Calendly, Acuity Scheduling, Setmore Appointments, HubSpot, Salesforce, Zoho CRM, Workiz, Clio, and Pipedrive, often via Zapier.
• Automatic Call Queuing: Implement a powerful call center solution without the complexity. IsOn24 queues live calls in the order they're received, playing messages and music for callers, and allows your team to answer from any phone, tablet, or PC.
• Integrated Online Apps: Turn your website into a 24/7 growth machine with automated chat, online appointments, and qualified lead generation features for your website and social media pages.
• Customizable Phone Numbers: Use your existing business number by forwarding calls or porting it to IsOn24. You can also upgrade to a toll-free or vanity number at any time.
• Quick Setup & Ready-to-Go: Your AI voice assistant is pre-trained for various businesses and ready to answer calls immediately after signup. Easily customize call options and answers, or book a call with a specialist for specific needs.
• Comprehensive Analytics & Insights: All calls are transcribed into simple dialogues, and you can choose to record conversations. Daily call and usage reports group calls by outcome for easy review, providing valuable insights.
• Access Anywhere, Any Device: Manage customer interactions, chat with clients, and review appointments from any device, whether you're in the office or on the go. You can even answer queued calls from your tablet or computer.