Haptik AI

Advanced Conversational AI with human-like agents & omnichannel support

Haptik AI: Advanced Conversational AI for Enhanced Customer Experiences

Haptik AI provides powerful conversational AI agents designed to deliver human-like customer experiences. These AI agents understand, interact, and enhance customer journeys with infinite scalability, making customer service, sales, and support more efficient and personalized.

Haptik AI Key Features

Human-Like AI Agents: Deploy specialized AI agents for customer service, sales, booking, and lead qualification, engineered to understand and interact with customers naturally.
Advanced Voice AI: Automate phone calls with intelligent voice agents that offer natural conversations, hands-free assistance, dynamic call routing, and empathetic responses in over 100 languages.
Omnichannel Presence: Engage customers across their preferred platforms, including Web, Chat, Voice, WhatsApp, Instagram Direct, Facebook Messenger, and RCS Business Messaging.
Customizable AI Agent Builder: Build and fine-tune your AI agents using your own enterprise data from various formats (PDFs, DOCX, PPTX, CSVs, websites), with flexible model selection from leading AI models like GPT, Llama, and Claude.
Seamless AI-Human Collaboration: Empower AI agents to work alongside human counterparts through omnichannel agent inboxes, enabling smooth handoffs for complex queries and integration with your existing live chat solutions.
Intelligent Analytics and Insights: Gain comprehensive insights into agent performance, user sentiment, and key trends with custom dashboards. Track vital metrics like first-time resolution, customer satisfaction (CSAT), and Net Promoter Score (NPS) to optimize operations.
Robust AI Platform Capabilities: Leverage real-time web information with controlled access, optimize costs through smart LLM calls and caching, orchestrate multiple systems for efficient workflows, and enable multi-step actions in a single command.
Enterprise-Grade Security: Benefit from a platform built with a decade of AI expertise, ensuring robust security compliance with standards like ISO, GDPR, CCPA, and FIPS 140-2.