Gestualy

Gestualy Overview

Gestualy is an innovative tool designed to measure and enhance customer satisfaction quickly and easily through gesture-based interactions. Gone are the days of tedious satisfaction surveys! By utilizing advanced artificial intelligence, Gestualy allows businesses to engage with their customers or guests in a fun and immediate way, gaining valuable insights while ensuring that users have a simple and enjoyable experience. This tool is ideal for businesses across various sectors, including hospitality, events, and retail, looking to improve their service by capturing real-time feedback effortlessly.

Gestualy Key Features

• Touchless Interaction
  Gestualy facilitates customer interactions through gestures without the need for touching screens. This feature ensures a hygienic and user-friendly experience, especially useful in today’s health-conscious environment.
• Rapid Feedback Collection
  The tool provides immediate insights, making it fast and easy for customers to express their feelings. This swift process encourages higher participation rates as guests can respond instantly.
• Anonymous Reporting
  Gestualy generates anonymized statistical reports that give businesses crucial information regarding customer satisfaction, demographics (age, gender), and emotional responses, enabling informed decision-making.
• Data Protection Compliance
  With full compliance to GDPR, Gestualy ensures that all data handling meets stringent privacy standards, certified by an external agency, providing peace of mind to users regarding data security.
• Gamification Elements
  The platform incorporates gamified elements to engage users, making the feedback process more enjoyable and motivating customer participation.
• Real-Time Facial Recognition Analysis
  Utilizing machine learning techniques, Gestualy analyzes facial expressions to determine customers' emotions, allowing businesses to respond proactively to their needs.
• Multi-Device Compatibility
  Gestualy operates seamlessly on any device with a webcam and internet connection, ensuring accessibility across multiple platforms and browsers.
• Customizable Alerts
  Businesses can set alerts for specific thresholds, receiving immediate notifications via email if a configurable number of negative votes is detected, allowing timely intervention.

Trusted by various companies, including the La Favorita restaurant and organizations like GSK and UMA, Gestualy has proven its effectiveness in enhancing customer understanding and satisfaction in real-world applications.