Floatbot

Floatbot Overview

Floatbot is a comprehensive AI agent platform designed specifically for enterprises and contact centers in high-stakes, regulated industries. It provides sophisticated automation for phone calls, chat, text, and email, helping organizations streamline operations and enhance customer engagement. By combining conversational AI with a robust LLM stack, Floatbot enables businesses to automate repetitive workflows while ensuring compliance and accuracy in sectors like insurance, banking, and healthcare.

Floatbot Key Features

• Omnichannel AI Agents: Deploy human-like voice and digital agents across voice, chat, SMS, and email for a seamless, 24/7 customer experience.
• AI Agent Assist: Provide real-time guidance to human staff and adjusters during live calls or interactions to improve resolution times and accuracy.
• Low-Latency Voice AI: Advanced speech-to-text and text-to-speech capabilities that handle diverse accents and noisy environments with minimal delay.
• Floatbot-UNO AI Workspace: A unified workspace for teams to manage automation, document intelligence, and multi-channel collaboration in one place.
• Deep Analytics and Insights: Track over 50 success metrics, including AI usage, goal completion, and consumption, to optimize performance.

Floatbot excels at complex tasks such as automated debt collection, insurance claims FNOL, and digital user onboarding, offering deep integrations with existing tech stacks and CCaaS platforms like Genesys and Five9.