Desku.io

AI-powered customer service software with unified inbox & AI chatbot

Desku.io Overview

Desku.io is an AI-powered customer service software and modern helpdesk crafted for support teams and small businesses. This platform brings all customer conversations from live chat and email to social channels into one unified inbox. Desku empowers businesses to deliver faster support, automate common queries, and manage every customer interaction effortlessly, making it an affordable, AI-first solution built for growth.

Desku.io Key Features

Unified AI-Powered Inbox: Manage all customer interactions across live chat, email, and social media from one central location, streamlining your support workflow.
EVA 24/7 AI Chatbot: Deploy a no-code, drag-and-drop AI chatbot to automate pre-sales questions, FAQs, and order-related queries across web, social, and chat channels. Its fully branded and multilingual.
AI Co-Pilot for Teams: Equip your support team with an intelligent AI assistant that autonomously resolves 50-70% of tickets, understands context from your help docs and CRM, matches your brands tone, and performs tasks.
Live Chat Software: Engage instantly with website visitors through real-time conversations to boost customer engagement and convert more leads.
No-Code AI Chatbot Builder: Easily create and deploy AI chatbots available 24/7, providing flexible and immediate support without needing any coding skills.
Knowledge Base Creation: Build a comprehensive, mobile-optimized knowledge base that empowers customers with self-service options, effectively reducing support queries by up to 40%.
AI Automations: Automate various customer service workflows and responses for enhanced efficiency and consistent support delivery.
Proactive Visitor Engagement: Identify and engage with real-time website visitors to initiate conversations and boost sales opportunities.
Extensive Ecommerce Integrations: Seamlessly connect with popular platforms like Shopify, WooCommerce, Ecwid, Shopline, WhatsApp, and Magento to manage customer data directly within the unified inbox.
Effortless Data Migration: Easily switch from existing helpdesks such as Intercom, Zendesk, and Freshdesk with simple, one-click migration processes and dedicated support.
Affordable & Dedicated Support: Access advanced AI features at a cost-effective price point, backed by comprehensive 24/5 customer support.