Deflekt.ai

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What is Deflekt.ai?

Deflekt.ai is an innovative platform designed to significantly reduce support tickets by automatically answering questions using existing documents, website content, and more. It aims to streamline customer and coworker support processes, making it easier for teams to focus on more complex inquiries.

Key features of Deflekt.ai include:

  • Automatic Question Answering: Utilizes AI to automatically answer up to 50% of questions, reducing the number of support tickets.
  • Quick Setup: Can be set up in just 5 minutes, offering immediate time savings and efficiency improvements.
  • Multiple Channels Support: Works across various channels including web chat, email, Slack, and Teams, ensuring broad coverage.
  • Content Addition Flexibility: Allows for easy addition of content through webpages, crawlers, sitemaps, or direct uploads for comprehensive support.
  • Customization and Localization: Offers options to customize and localize text and web chat widgets to match brand tone and appearance.
  • Human Support Integration: Provides an easy route to human support when AI cannot answer specific or personal questions.
  • Performance Monitoring: Enables review and improvement of AI performance by monitoring conversations and identifying areas for enhancement.

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