Dashbot is a conversational analytics platform that specializes in extracting valuable insights from customer interactions at scale. By processing unstructured conversational text data, such as emails, support tickets, customer survey responses, and call transcripts, Dashbot transforms this data into actionable insights, making it usable for businesses for the first time.
Dashbot excels in ingesting, cleaning, storing, and processing various types of conversation data. This includes voice interactions from platforms like Alexa and other text-based data sources, ensuring comprehensive coverage of customer interactions.
The platform automatically extracts critical information from historical data, including topics, intents, training phrases, and entities. It also predicts Customer Satisfaction (CSAT) and Customer Effort Scores, providing users with a deeper understanding of customer interactions.
Users can monitor and configure custom success Key Performance Indicators (KPIs) within Dashbot. The platform allows for the setting of alerts for underperforming KPIs, enabling proactive management of customer interactions.
Dashbot offers monitoring capabilities for Large Language Model (LLM) chatbots, assessing their accuracy and adherence to established guidelines. This feature ensures that chatbots operate effectively and meet user expectations.
By analyzing historical agent conversation data, Dashbot identifies areas where automation can be implemented. This analysis also helps in calculating the Return on Investment (ROI) before deploying a bot or Interactive Voice Response (IVR) system.
Dashbot provides tools for visualizing full user journeys, allowing users to quickly identify common flows, frustrations, and anomalies. This level of detail aids in understanding customer behavior and improving service delivery.
The platform analyzes conversations across contact centers, including support tickets and agent calls. By leveraging enriched insights, Dashbot helps optimize performance and enhance customer service outcomes.
Dashbot prioritizes data security and compliance, adhering to the highest standards, including SOC2, ISO, and GDPR compliance. The platform offers Personally Identifiable Information (PII) redaction libraries, ensuring sensitive data is protected. Continuous penetration testing is conducted, and options for cloud or single tenancy requirements are available. Users can request the deletion of all data sent to them, and Master Service Agreements are offered for enterprise clients.
Dashbot seamlessly integrates with various team tools, providing a unified view of customer insights. This integration accelerates business decision-making by consolidating data from multiple sources into a single platform.
Dashbot stands out as a powerful conversational analytics platform that addresses the challenges of extracting insights from customer interactions. With its robust features, commitment to security, and integration capabilities, Dashbot helps businesses enhance their customer service and optimize performance effectively.
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