Aivo Overview
Aivo is an innovative suite powered by artificial intelligence designed to enhance customer service and sales automation. Its primary purpose is to facilitate seamless conversations across different digital channels, enabling businesses to improve customer satisfaction and streamline operations. Aivo is tailored for various industries, including fintech, retail, telecom, and healthcare, serving businesses looking to elevate their customer engagement strategies.
Aivo Key Features
- AgentBot: This AI-powered chatbot operates on various digital platforms, automating responses and facilitating customer interactions 24/7, ensuring customers receive timely support without waiting for human agents.
- Live Chat: Aivo's omnichannel live chat feature includes an AI co-pilot that assists agents by providing them with real-time information, enabling faster and more accurate responses to customer inquiries.
- Engage: A unique tool for creating WhatsApp campaigns easily. Businesses can send personalized offers and notifications without the need for extensive coding, tapping into the popularity of instant messaging channels.
- Studio: A low-code integration designer that allows businesses to connect Aivo’s functionalities with existing tech stacks, enhancing the flow of information and improving overall customer service efficiency.
- Voice: This feature delivers instant solutions through natural conversations over the phone, allowing businesses to extend their conversational capabilities to voice interactions.
- Appointment Scheduling: Aivo helps streamline business operations by facilitating appointment bookings, enabling teams to focus more on in-person interactions that drive growth.
- Generative AI: A cutting-edge feature that generates unique responses tailored to customer inquiries, enriching interactions while maintaining a high level of personalization and responsiveness.
Trusted by leading enterprises and recognized in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, Aivo continues to set the standard for conversational excellence in customer experiences.
