Aircall

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What is Aircall?

Aircall is a dynamic phone system explicitly designed for e-commerce businesses, offering a modern solution to elevate the customer experience through enhanced communication capabilities. This app integrates seamlessly with Shopify, providing key features that streamline customer service. Aircall enables agents to personalize conversations by showing essential customer and order information during inbound calls.

Features include displaying Shopify customer contact details, order information, and live parcel tracking links on inbound calls, alongside a Click-to-Dial functionality within Shopify for quick outreach to customers.

This app is built to work efficiently with Gorgias, Zendesk, Hubspot, Intercom, Slack, and Salesforce, offering various pricing plans with features like unlimited calls within the US and Canada, 100+ integrations and API access, SMS capabilities, essential telephony features, basic to advanced analytics, live call monitoring, and dedicated account manager options.

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