11Sight

11Sight Overview

11Sight is an engagement platform designed to enhance customer service through the use of artificial intelligence. It provides businesses, particularly in the automotive and hospitality sectors, with smart AI agents that function as the first point of contact for customers, helping to streamline interactions and improve efficiency. The platform allows organizations to automate various communication needs, ensuring that customer inquiries are handled promptly and effectively.

11Sight Key Features

• Service Agent

  This AI agent acts as a frontline support system, greeting customers, gathering essential information, and even booking or rescheduling appointments, ensuring seamless customer interaction.

• Frontdesk Agent

  Designed for managing incoming calls, the Frontdesk Agent greets callers by name and can autonomously answer common questions, forward calls, or take messages, enhancing customer experience.

• Sales Agent

  The Sales Agent proactively engages with website visitors, answering inquiries about inventory and forwarding qualified leads to sales teams. It provides chat transcripts and meeting details to support the sales process.

• Outbound Agent

  This agent handles proactive outreach, sending reminders and notifications regarding appointments and services, which keeps customers informed and engaged.

11Sight platform boasts the trust of over 1400 dealerships and major brands like Best Western and Ford, proving its effectiveness in enhancing customer engagement and operational efficiency. With 24/7 availability, these AI agents ensure businesses can manage customer relations round the clock, ultimately driving higher revenues and customer satisfaction.