Pitch Patterns

Pitch Patterns Overview

Pitch Patterns is a powerful Quality Control platform specifically designed to analyze sales and customer service calls, boosting close rates and customer satisfaction (CSAT) scores. This innovative tool enables teams to improve their performance through data-driven insights, making it invaluable for customer-facing departments looking to enhance their effectiveness and productivity.

Pitch Patterns Key Features

• Conversation Analysis
  Gain valuable insights from conversations with advanced tracking and analysis of call structure, allowing teams to identify patterns and areas for improvement.
• Data Security & GDPR Compliance
  Rest assured that your data is safe and compliant with GDPR regulations, enabling you to focus on driving results without the worry of security issues.
• Live Leaderboards
  Foster a competitive environment with real-time performance tracking, motivating teams to excel while also allowing managers to monitor key performance indicators (KPIs).
• AI Social Skill Markers
  Provide agents with feedback on their communication skills through sophisticated AI metrics that highlight strengths and weaknesses, enhancing training efforts.
• Integration with Leading Platforms
  Seamlessly connect with popular CRM systems like Salesforce and Pipedrive, as well as telephony services to streamline your operations and maximize efficiency.
• Advanced Reporting
  Access over 50 metrics in an intuitive report view, enabling teams to track progress and strategize improvements based on comprehensive data.
• Multi-Modal Communication Analysis
  Analyze different modes of communication to gain a complete understanding of customer interactions, including tone, sentiment, and content relevancy.
• Online Meeting Integration
  Easily integrate with platforms such as Google Meet and Microsoft Teams, facilitating smooth communication and collaboration among team members.

Pitch Patterns is trusted by numerous organizations striving to enhance their customer experience and sales effectiveness, making it the go-to solution for teams looking to step up their game.